The online store MOTOLAND Ukraine is managed by MOTOLAND Ukraine.
The buyer has the right to return the products without any reason within 14 days of receiving them, according to the provisions of OUG 34/2014.
The buyer can give up the products purchased from the motoland.ua online store, within 14 days from their receipt.
According to the legislation in force, the right of withdrawal is applicable to individual clients.
The right of withdrawal can only be applied to products delivered by courier.
Products ordered by special, external orders for which an advance has been requested and which have been brought at the customer's request, cannot be returned.
For products ordered in advance which the customer renounces at for various reasons, the seller may withhold up to 100% of the advance submitted by the customer.
Not accepted on return:
- Products that have been subjected to unauthorized interventions, those that show signs of wear or excessive use, scratches, shards, bumps, mechanical / electrical shocks, products that lack accessories are not accepted.
- Identification tags are damaged or missing;
- The equipment is used, scratched, damaged or incomplete, traces of wear, scratches, bumps, electric shocks, missing accessories, missing warranty certificates, we reserve the right to decide to accept the return or to stop an amount of the product value, the amount will be communicated after the assessment of the damages caused. Also, we reserve the right to refuse to accept the return in case of abuses proven according to OUG 34/2014 Art 14 (3).
- Products without original accessories and components
- Parts that show traces of wear, assembly, painting, welding
- The packages that mentioned the refund amount on the transport label
The return costs will be fully borne by the Buyer and the refund of the value of the product accepted on return will be made within 14 days from receipt of the return to our headquarters.
- In case of a return for which "Parcel in exchange" is requested, the transport fee will be according to the price from the fan courier (tour parcel, return parcel)
We recommend for return, the transport of the products with the original packaging undamaged with, the specific labels and inscriptions to be taken intact and returned for sale.
If the return conditions of the products are not observed, the return fee of the rejected product is borne by the buyer.
Damage to the products during transport due to improper packaging in case of a product return leads to the refusal to receive the package and implicitly the refusal to return.
If the product is returned in a condition in which it can no longer be sold as new, we reserve the right to charge a fee for returning to the original stage (if possible) or to cover the price difference resulting from the sale of the product as a second-hand or, at the client's option, we will resend the product, at his expense. This clause applies according to OUG 34/2014 Art. 14 (3) in case of purchasing products from this site using distance communication techniques, applying the definitions contained in OUG 34/2014.
If several products of the same type have been purchased, only one unsealed product can be returned, the rest of the quantity is accepted only if the products are sealed.
How to return the products sold
Giving up the purchase will involve returning the product within the specified time, with all accessories and together with the undamaged packaging.
- Step 1: Fill in the return form
Model of instructions regarding the withdrawal to be completed according to OUG 34/2014
– To [enter the name, postal address and, if applicable, telephone number, fax number and e-mail address of the professional]:
– I hereby inform you (*) of my / our withdrawal (*) from the contract regarding the sale of the following products (*) / the provision of the following services (*)
– Ordered on (*) / received on (*)
– Name of consumer (s)
– Address of the consumer (s)
– Signature of the consumer (s) (only if this form is notified on paper)
(*) Delete where not applicable.
In order to comply with the withdrawal deadline, it is sufficient to send the communication on the exercise of the right of withdrawal before the expiration of the withdrawal period.
- Step 2: Send the product to MOTOLAND.UA. In the package you must put the printed return form, the original warranty certificate and a copy of the purchase invoice.
We recommend that you send the package accompanied by the completed return form to facilitate the processing of the return. You can formulate any other unequivocal statement in which you express your decision to withdraw from the contract, sent on a durable medium, for example by e-mail, to the address [email protected]
Before sending the product, please make sure that a label containing the following information is applied on the package: Sender: Name Surname Address: Str. Nr. City and County Recipient: MOTOLAND Ukraine, MOTOLAND.UA. Return Number: ****
Reimbursement of money
After the products have been accepted on return, the money will be refunded to a bank account mentioned by the customer in the form, within 14 calendar days of receipt of the product.
Replacement or return of money - Depending on the buyer's option, the money from the reversal of returned products can be used to pay for another product or can be returned within 14 days of receipt of the product by MOTOLAND Ukraine, in the account indicated when completing the form.
To make the bank transfer you must specify the IBAN account number, the name of the holder and the PIN (Personal identification number).
ATTENTION - The IBAN account must belong to the person / company in whose name the invoice was issued!
The refund of the value of the returned products can also be made in cash, upon delivery of the products at our headquarters in MOTOLAND.UA.
Steps to follow: - Mandatory attachment of the invoice (copy) and the product warranty certificate (original).
The warranty of the products is 24 months from the date of purchase. All products sold by our site, benefit from warranty conditions in accordance with the legislation in force LG 449/2003; OG 21/1992 R (2) and the commercial policies of the producers. The products are new, in the original packaging and come from sources authorized by each manufacturer. In the case of warranty certificates issued by manufacturers, the product claimed defective during the warranty period must be presented directly at the nearest showroom mentioned in the certificate. This center authorized by the manufacturer will take full responsibility for resolving the warranty. The lack of the product warranty certificate must be reported within a maximum of 48 hours from the receipt of the goods at [email protected] .
In this page you will find information about the conditions of use of the site www.motoland.ua
These conditions apply to any person (visitor) who visits / accesses this site.
Nu sunt permise:
Trying to intervene, by any means, in the informative content of this site
Copying, multiplying, distributing, archiving or storing, by any means, including electronic, magnetic or in printed form, the materials and information existing on this site
Attempting to modify, delete, the published information by possibly accessing a vulnerability of the technical platform
Attempting to disrupt the proper functioning of servers through hacking methods
Use of email addresses published on the site for the purpose of spaming or other purposes without the consent of atvrom or the owners of these addresses.
The use of the name motoland.ua as well as the names of the services offered through the site in any way that erroneously creates the impression that there is a direct connection between the person who uses these names or names and motoland.ua (deliberate confusion).
Links posted in the form of "google ads" or in the form of a link exchange do not imply in any way the responsibility of MOTOLAND Ukraine on their content.
Materials and information from www.motoland.ua
The content of this site (texts, graphics, vehicle technical information etc.) current and future belong to motoland.ua constituting intellectual property.
This content involves a substantial consumption of time, money or other resources and must be respected as such. The content of the Site, regardless of the area in which it is located on the site and regardless of the type, may be used exclusively for personal purposes. Any use of content by third parties for purposes other than personal, may be done only with the written, express and prior consent of motoland.ua. It is forbidden to copy, download, reproduce, publish, transmit, sell, partial, complete or modified distribution of the content of this site or of any part of it made for purposes other than personal. To request the agreement to use the content for other purposes, please contact us at [email protected]
Modification of the conditions of use, of the prices of the products or services offered by www.motoland.ua
MOTOLAND Ukraine reserves the right to modify at any time the services provided through this site, or the conditions of use, with or without prior notice. The prices displayed on the site may change at any time, the prices displayed at any time having no contractual value because they depend on the fluctuations on the financial market that the professional cannot control and which can take place during the withdrawal period.
Failure to comply with this regulation may result in civil or criminal liability under the legislation in force in Bulgaria.
Any situation not specified in this use agreement requires the consultation and prior agreement of www.motoland.ua. For any other questions or concerns, contact us at [email protected]
Product delivery policy:
Delivery of products purchased online is free.
The Seller will ensure the proper packaging of the Goods and will ensure the transmission of the accompanying documents. The Seller will deliver the Goods and Services only on the Romanian territory. The buyer will receive upon delivery for each Good that benefits from the warranty a warranty certificate with all the details of the service center that ensures the repairs during the warranty period.
Ownership of the Goods will be transferred upon delivery, after payment by the Buyer at the location indicated in the Order (meaning delivery - signing the receipt of the transport document provided by the courier or signing the receipt on the fiscal invoice in case of deliveries made by the Seller's staff) .
The power displayed in the technical specification of the vehicle refers strictly to the constructive power that can be developed by the engine when used exclusively in the off-road environment (international model without homologation). The choice of an ATV / UTV model in a certain type of approval (T1B / T3B / L7e) may in some cases lead to differences between the design power declared by the Manufacturer and the type approval, developed by the vehicle (due to the limitation of factory power, in in order to comply with the regulations in the field).
MOTOLAND Ukraine delivers to customers the units in compliance with the legal requirements in the field, meaning that our company cannot be responsible for the subsequent decision of the customer to make changes (to delimit the power of the purchased vehicle).
You can view more details at this link: https://www.motoland.com.ua/en/gdpr.